At Alexander Hats, we value your satisfaction. If you are not completely satisfied with your online purchase, you may return it within 10 days of receipt. Please note the following conditions:
Items in new condition (tags still attached/unworn) can be returned within 10 calendar days or receipt.
A 10% restocking fee applies to all returns.
Refunds will be processed only through an in store credit or store gift certificate.
No cash refunds will be given.
Custom hats, hat restorations, and hat cleanings are final sale and cannot be returned.
To return an item, please ship it to:
East Ridge Mall
246 North New Hope Road
Gastonia, NC 28054
Please ensure that the item is in its original condition and packaging. We recommend using a trackable shipping service. Once we receive and inspect the item, we will process your refund, deducting the restocking fee.
Thank you for choosing Alexander Hats.
Crafting Elegance in Headwear: Over 20 Years of Excellence in Quality Hats and Caps.
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